DevSelect’s Enterprise Run services reduce the impact of outages and their associated costs by helping to increase systems availability, reliability, and performance of business critical systems.
-
Operational Readiness: provide systems management strategy, detailed design, performance management testing, and environment support to prepare applications infrastructure for high availability production.
-
Application & Systems Management: DevSelect provides subject matter expertise and key support personnel to enable clients to professionally manage their applications management and sustainment.
Operational Readiness
DevSelect provides the strategy, design, testing, toolkits and checklists to help ensure a successful launch.
Business Challenge
Without the proper go-to-production strategy and mechanisms in place, time, money and business opportunity can be lost.
Service Highlights
- Identifying the operational readiness and support needs for specific applications
- Planning for production support
- Designing support processes
- Implementing production support plans
- Identifying skill requirements and resource needs
Enabling Technologies and Competencies
- Tivoli, NetIQ, HP Openview, Remedy, Unicenter, Veritas
Deliverables
- Production Support Plan
- Change Management Process
- Problem Management Process
- Service Level Agreements
- Systems Management
- Configuration Management
- Availability Reporting
- Roles and Responsibilities
- Staffing Plan
Application
and Systems Management
DevSelect provides subject matter expertise and key support personnel to enable clients to professionally manage their applications management and sustainment..
Business Challenge
Sustainment and application management is not a core competency of most communications, finance, healthcare and media firms. Getting the most out of the applications and systems requires the right skills at the right time.
Services
DevSelect's Application and Systems Management service provides clients with options when selecting their support needs. We provide the following range of services:
- Requirements evaluation
- Develop systems management strategy
- Design policies and procedures
- Identify and select tools and systems software
- Develop system management detailed design
- Design event management and monitoring
DevSelect’s application management services provide our clients with the ability to flex the resources based on the requirement. We work with you to determine the right level of support you require with every unique challenge:
- Systems Administration and Management
- Backup and recovery
- Performance monitoring and notification
- Disaster recovery
- Security management including user administration and operating system
- Database administration
- Network management
- Service Management Help Desk
- Service requests with guaranteed response times
- Remote diagnostic and communications tools
- Problem management that includes monitoring the root causes of calls to the contact center and feedback cycles to share information with support organizations
- Management Reporting
Enabling Technologies and Competencies
- HP-UX, Solaris, Linux, Citrix, NT
- Sybase, Oracle, SQL Server
- Tivoli, OpenView, Best One, Patrol, Maestro, SNMP
Deliverables
- Change Management Process, Problem Management Process, Service Level Agreements, Production Support Plan, Configuration Management
- Backup and recovery, system monitoring and notification, performance management, electronic software distribution, maintenance and scheduling
|
|
